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Returns

It is your responsibility to ensure that the goods are suitable for the use to which you intend using them.

In the unlikely event that the goods provided do not conform to these terms, please let us know. If the goods do not conform we will:

Remove the goods at our cost and provide you with a full refund for the value of the goods that have been removed; or
Replace the goods at our cost.

Not happy with goods delivered. If you are not happy with the goods delivered, but the goods do conform to our descriptions and you would like to return the goods we will collect the goods and provide a refund to you provided:

The goods are returned to us in a saleable condition;

The pallet/consignment is complete.

We will refund you the full value of the goods returned to us less £40 + VAT per pallet for the transport costs incurred (and shipping surcharges where they occur), returning the goods to our warehouse.

Our terms and conditions apply to any replacement goods that we may send you.

If your order is being returned to us, it is your responsibility to ensure adequate access for our haulier to collect the goods. Where appropriate access is not given, we will pass on any additional haulage costs to you.

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